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We are committed to protecting and respecting the privacy of all visitors and users of kgo.com.ng (the “Website).
This policy (together with our Terms & Conditions) sets out the basis on which any personal information we collect from you via this Website, or that you provide to us via this Website, will be treated by us. Please read the following carefully to understand our policy and practices regarding your personal information collected through this Website. This policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party.
If you have additional questions or would like further information on this topic, please feel free to write to us, issue a ticket here and our customer service will get back to you
WHAT PERSONAL INFORMATION DO WE COLLECT?
We do not collect any personal information about you on our Website unless you choose to provide it to us voluntarily. If you decide to place an order with us, there is certain personal information that we will require from you in order to process your order. We define “personal information” as information that is unique to you and might include your name, delivery address, credit/debit card number and expiration date, billing address, e-mail address, telephone number, position, and design interests.
We may also collect the following data about you to help us improve our service to you
INFORMATION COLLECTED FROM CHILDREN
We are strongly committed to preserving online privacy for all of our Website visitors, including children. The Website is a general audience site, and we do not knowingly collect information about children or sell products to children. Consistent with the Children’s Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 15. If you are under the age of 15, you are not permitted to submit information to the Website.
IP ADDRESSES AND COOKIES
An Internet Protocol (IP) address is a set of numbers, which is assigned to your computer during a browsing session. It is automatically logged by our servers and used to collect traffic data about visitors to our Website. We do not use your IP address to identify you personally.
We monitor customer traffic on an aggregate basis using cookies and code, which is embedded, in the Website. This provides statistical information about visits to pages on the Website, the duration of individual page view, paths taken by visitors through the Website, data on visitors screen settings and other general information. We use this information to help improve the Website and services to its users.
WHERE WE STORE YOUR PERSONAL INFORMATION
We use a trusted third party payment processing service “Remita” to process your payment to us and we do not store your credit/debit card information.
With respect to your personal information that we do store, such as your name, address, email address, telephone number, position, and product preferences, we follow strict security procedures in the storage and disclosure of personal information to prevent unauthorised access or unlawful processing of your personal information. We keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall.
We use secure socket layer software (SSL) to encrypt all of your personal information including your name and address. This technology prevents you from inadvertently revealing personal information using an insecure connection.
The SSL certificate program allows you to learn more about websites you visit before you submit any confidential information. When you see a SSL certificate logo, clicking on it will verify that this Website is secure.
You can elect to save your credit or debit card details once your order on our Website has been processed, to make any future orders easier. However, for your security you will need to enter your card’s 3-digit security code for every subsequent transaction where you elect to use the saved credit/debit card. If you elect to store your credit or debit card details after an order on the Website, your credit/debit card details will be stored with our payment processor.
USES MADE OF YOUR PERSONAL INFORMATION
Aside from fulfilling your order placed on our Website, we may use information held about you to:
MARKETING AND COMMUNICATIONS
You will have the opportunity to subscribe to certain areas of the Website. For instance you may wish to receive our newsletter or other marketing information (by E-Mail or Direct Mail) or enter competitions. In these circumstances we will ask for additional information, such as your age, occupation, style interests etc. We will also treat this information as “personal information,” as described in this policy. This will help us to target our marketing in a way we feel would be of specific interest to you. We may from time to time send with your ordered products, inserts advertising the goods or services of unrelated third party companies. However, we do not pass on your personal information to these third party companies, except as provided in the Disclosure of Your Information section below.
DISCLOSURE OF YOUR INFORMATION
We will only pass on your personal information to third parties if it is an essential part of our transaction with you (i.e. passing on your name and address to our carriers, or telephone number should there be a query with delivery, or using a third-party payment processor to process your payment for your purchase on our Website).
We may disclose your personal information:
Unless required to do so by law, we will not otherwise share, sell or distribute any of the personal information you provide to us without your consent.
You have the right to ask us not to process your personal information for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. If you do not wish to receive marketing information from us you have the option of ‘opting out’. Clear instructions on how to opt out of each area will be detailed specifically (for instance at the bottom of our e-newsletter you will have the option ‘To unsubscribe form our emails click here’). Alternatively, please let us know in writing.
Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
Access to information
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please issue a ticket with the customer service. We may charge you an administrative fee to meet our costs in providing you with details of the information we hold about you.